cancellation policies

Reservation Resources Booking Guidelines

Flexible Options for Every Stay

Whether you're booking a quick trip or an extended stay, choose the rate and cancellation policy that best matches your plans—and save up to 10% when you lock in your dates early.

Short & Extended Stays

Tailored terms for both 1–30 day trips and 31+ day extended stays.

Save 5% or 10%

Select a Moderate or Strict saver rate at checkout to unlock automatic rate discounts.

48-Hour Grace Period

Strict Super Saver rates include a 100% refund window within 48 hours of booking (when booked in advance).

Compare Active Cancellation Policies

Switch between Short-Term and Extended Stay tabs below to view full refund deadlines and rate discounts.

Standard Flexible Rate

Flexible

Enjoy full flexibility with your travel plans. Receive a 100% full refund if you cancel up to 24 hours prior to your scheduled check-in time.
Cancellations made less than 24 hours before check-in, or no-shows, are non-refundable for the first night's stay plus applicable fees.

Balanced Saver Rate

Moderate 5% Off

Save 5% on your stay with balanced cancellation terms. Receive a 100% full refund if you cancel at least 5 days prior to your scheduled check-in time. If you cancel between 5 days and 24 hours before check-in, you will receive a 50% refund. Cancellations made within 24 hours of check-in are non-refundable.

Non-Refundable Super Saver Rate

Strict 10% Off

Lock in a discounted rate with 10% off your reservation. Receive a 100% full refund if canceled within 48 hours of booking, provided the cancellation occurs at least 14 days prior to check-in. Outside of this 48-hour grace period, this reservation is non-refundable.

How Deadlines Are Calculated

All cancellation deadlines are based on the property's local time zone and your scheduled check-in time. To qualify for a refund tier, cancellations must be submitted before the cutoff window expires.

Early Departures & Modifications

For Extended Stays (>30 days), shortening a stay after check-in requires 30 days' advance notice, during which the stay cost continues to accrue as outlined in your selected rate plan[cite: 6, 8].

Refund Processing Time

Eligible refunds are issued automatically back to your original payment method once a cancellation is confirmed. Depending on your bank or card issuer, funds typically appear within 5–10 business days.

Need help modifying an existing reservation?

If your travel plans have changed or you have questions about which policy applies to your booking, our team is ready to assist.

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